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RVs, Motorhomes and Trailers
KZ Recreational Vehicles 11

Updated on 01/31/2023

KZ Recreational Vehicles

www.kz-rv.com

(3 rated reviews) Is this your business?

What is your customer experience with KZ Recreational Vehicles?

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KZ Recreational Vehicles Overview

KZ Recreational Vehicles has 3.7 star rating based on 3 customer reviews. Consumers are mostly neutral.
Rating Distribution
Pros: Its beautiful, Like the actual trailer.
Cons: Customer service is a joke.
Recent recommendations regarding this business are as follows: "Dont buy KZ", "Don't put your rig on a seasonal site an hour away for the first year.".

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christine s Zjt

Manual slide out operation

Jan 31, 2023

i am needing to find out how to manually retract the slide outs on my 2000 new vision ultra fifth wheel so that i can move it as the batteries are both dead and have to be replaced which i will do in the upcoming months but my frst priority is getting it moved to my property at this time. if you could please provide detailed step by step instructions preferably with photos i would really appreciate it. thank you

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Preferred solution: help fixing issue

Matthew M Lef

I've had so much go wrong I can't trust it to go anywhere. It's a lemon. And that's to bad.

Feb 16, 2021

I want my money back. Or you buy it back. Bretz has had it for 16 weeks off and on and has never fixed it. A breaker burned up and was told we was lucky the fifth wheel didn't burn up. I don't want it please take it back. My wife is afraid to go in it. I'm fraid to go anywhere. Please let's settle this buy it back. Bretz has treated us poorly.

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Pros:

Its beautiful

Preferred solution: Full refund

Steve L Kjs

Multiple problems with 5th wheel

Sep 28, 2020

1.0

Updated by user Sep 29, 2020

Contacted customer service at KZ today by e-mail.-9-29-20.let them know I contacted pissed customer and next action would be attorney general.

Original review Sep 28, 2020

I bought a KZ Durango in 2018. Have had a long list of problems with the unit since purchase including refridgerator, awnings, slide-outs, holding tank sensors, speakers, charger plug-ins, recliners, water heater, leveling system, etc.-The list goes on and on. The warranty is basically worthless, as I can not get a response from KZ most of the time, they do not return phone calls or e-mails, and do not follow through with promises they make when I do contact them unless I continue to make numerous requests. I bought an additional 3 year warranty which is useless. The dealer I bought the unit from quit selling KZ RVs because they said KZ denies all warranty claims. My fifth wheel has been in the shop half of the two years I have owned it, and I have only used it on three trips. I paid over $50,000 for a piece of junk. Steve Lawson

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Pros:

Like the actual trailer

Cons:

Customer service is a joke

Preferred solution: Let the company propose a solution

User's recommendation: Dont buy KZ

Anonymous

Guest-1996233

Berwick, Pennsylvania

Just to put it out there

Jun 18, 2020

4.4

201* 241RLK, lots of little problems (which were so far covered under warranty, but a pain). Serviced twice because bedroom TV didn't work, bed frame broke, awning missing a bolt, Power shut off didn't work, and the DVD player didn't work. All of this took 3 trips to the dealer.

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User's recommendation: Don't put your rig on a seasonal site an hour away for the first year.

Ilah Fih

Breaker tripping

Aug 23, 2019

Breaker tripping I have a breaker the 15 / 20 breaker the 20 amp part is tripping.

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Anonymous

Guest-1639997

Very good and informative mr Miller

Aug 30, 2019

4.0

All taken care of thank you

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Reason of review:

Good quality

Mykala Rrb

Dallas, Texas

Unhappy

Jul 30, 2019

No tag on chairs Recliners have not worked from the day of purchase & we were told to take pics of tags & there are no tags in either chairs

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Reason of review:

Bad quality

Preferred solution: Let the company propose a solution

Charles A Tow

SN231VRL

Jun 12, 2019

Where is the hot water heater bypass?

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Reason of review:

Good quality

Artem Sld

Awning broke less than 2 weeks out of warranty

May 16, 2018

Left several messages dating back 2 weeks ago about our awning. We have sent in pics and video to Taylor. We have had no response from her. It's getting very irritating. We have sent multiple email messages and 2 voice mail messages today.

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Reason of review:

Poor customer service

1 comment

Guest-2080884

Oct 20, 2021

not good cust service

Helpful

Weyman Bij

Kz Junk

Sep 26, 2013

Bought my camper new in 2009,from Beckleys Rv, i took it out one time,heater quit working,radio kept going on and off in the middle of night.leaks water through antenna,motor went bad for drop down bed,gas detector keeps going off and also smoke detector.sink leaking,outside speakers were mounting up side down. We have used camper about 12 times.we just got back from ocean city,md.why we were there we found a soft spot in are bedroom wall from rain.i had caulk all areas and it still leaks. Beckley wants 900.00 too fix it.I still have anothet year warranty on camper,but beckleys said it wasnt covered.I will never buy another camper from Becklys rvs or another kz.

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Loss:

$1100

Weyman Bij

Kz camper

Sep 26, 2013

Bought my 2009 kz mtx toy hauler new from Beckleys Rv. We took it out for the first time and the heater quit working,motor quit working on drop down bed,all senscers quit working for septic and water.radio kept coming on in the middle of night,gas and smoke detector keeps going off,both have been replace and they still keep going off.sink leaks water. Water leaking around antenna since the day i bought it. I took camper out this past weekend, and found a leak in the bedroom wall,all seals have been caulk but stll leak, Beckleys wants 900.00 to fix it,evening thow i have another year warranty left they said its not covered. I will never buy another kz camper or any camper from becklleys.

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Loss:

$1500

2 comments

Guest-1221325

Oct 01, 2016

It is becoming more apparent that KZ RV are throwing out junky and defective trailers. Don't even attempt to have your issue addressed by KZ as they couldn't care less.

No one should have to go through the BBB to get a response, and then lawyers for them to put their junk right. Be warned all KZ RVs are junk.

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RVs, Motorhomes and Trailers Expert Talks

RV Travel During a Pandemic: Pros and Cons

Apr 30, 2021

Fox & Miles - full-time RV travelers talk about their experience of living in RV, share advice on how to choose the RV, plan the camping trip, give tips on how to shop while Rving and avoid common problems.

Read full article

Fox & Miles

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Contact Information

Website:

www.kz-rv.com

Mailing Address:

985 N 900 W

Shipshewana, Indiana 46565

United States

Phone:

(866) 472-5460

Contact KZ Recreational Vehicles Customer Service

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KZ Recreational Vehicles

KZ Recreational Vehicles Overview

Manual slide out operation

I've had so much go wrong I can't trust it to go anywhere. It's a lemon. And that's to bad.

Multiple problems with 5th wheel

Just to put it out there

Breaker tripping

Very good and informative mr Miller

Unhappy

SN231VRL

Awning broke less than 2 weeks out of warranty

Kz Junk

Kz camper

RVs, Motorhomes and Trailers Expert Talks

RV Travel During a Pandemic: Pros and Cons

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